Terms of Business

1. About these terms

WTK Solutions is a trading name of Wing Tsun Kent Ltd, company number 15077462. A proposal, statement of work or order form will set out the specific services, deliverables, timings and fees agreed with each business client. If there is a conflict, the signed project document should take priority for that project.

2. Website design and development

Build prices are starting points. The final scope and fixed quote are confirmed before work begins. Unless agreed otherwise, standard payment terms are 50% to book, 50% before launch. Work outside the agreed scope requires approval and may be quoted separately or charged at £85 per hour.

The initial payment reserves project capacity. Once work has started, it is not normally refundable. If a client cancels a build, fees remain due for work completed and committed third-party costs up to the cancellation date.

3. Client responsibilities

Clients are responsible for providing accurate content, approvals, account access and feedback within agreed timescales. Clients must have the right to use all text, images, trademarks and other materials they provide. Delays in receiving these items may move the project schedule.

4. Managed Website Launch

Managed Website Launch includes the website scope stated in the proposal, managed hosting and Business-level Website Care. The standard offer is £195 setup followed by £149 per month for an initial 12-month term. Services outside the included website scope or monthly allowance are quoted separately.

The website build has a standard one-off value of £995. After the setup payment, the initial website build balance is £800. Each full, paid month during the initial term reduces that balance by £66.67, with any final rounding adjustment applied in month 12.

Managed Website Launch can be cancelled with 30 days’ written notice. If notice is given during the initial term, the unpaid website build balance becomes immediately due, together with service fees through the notice period. Once the initial term and all invoices are paid, the website build is fully paid and the service continues monthly as Business Website Care at £109 per month.

5. Website Care plans

Website Care plans are billed monthly in advance and have an initial 3-month minimum term from the service start date. They then continue monthly until cancelled with at least 30 days’ written notice. There are no partial-month refunds, and the service continues through the paid notice period.

Plan allowances expire at the end of each billing month, do not roll over and have no cash value. Minor updates cover agreed changes to existing text, images, prices, opening hours or contact details. New pages, redesigns, custom development, integrations, copywriting and campaigns are separate work.

6. Hosting, monitoring and third-party services

Managed plans use selected third-party cloud, domain, email, analytics and integration providers. WTK Solutions will take reasonable care in operating and monitoring the services within the agreed plan, but does not guarantee uninterrupted availability. Third-party charges, licences and provider terms may apply separately.

Backups are provided where applicable to the website and hosting architecture. They are a recovery measure rather than a guarantee against every form of data loss. Clients should retain their own copies of important business content and data.

7. Ownership

For Managed Website Launch, ownership of the website created specifically for the client transfers once the initial term and all invoices are paid. For a one-off build, ownership transfers once the agreed build fees are paid. Ownership is subject to third-party software, open-source code, services, licences and pre-existing WTK Solutions tools. Domains should be registered to the client wherever practical, with WTK Solutions receiving the access needed to manage them.

8. Cancellation and handover

When a managed service ends, an Offboarding & Handover fee of £195 covers preparing the current project export, production assets, domain and DNS notes, integration inventory, reasonable project or account transfers and one 30-minute handover call. This fee pays for offboarding work; it does not purchase ownership of the website.

Migration to another hosting provider is not included and is charged at £85 per hour plus third-party costs, or quoted separately for a complex website. WTK Solutions cannot promise that a website will run unchanged on every provider. Undisputed invoices must be paid before handover is completed.

WTK Solutions will normally retain a final operational copy for 30 days after the service ends, then remove working copies and managed backups where technically and legally appropriate.

9. Non-payment

If an invoice remains overdue after reasonable reminders, WTK Solutions may pause work or suspend managed services until the account is brought up to date. The client will be contacted before suspension wherever reasonably possible.

10. Confidentiality

Each party must keep the other party’s confidential business, technical and commercial information secure and use it only to perform or receive the agreed services. This does not apply to information already lawfully known, independently developed, publicly available through no breach, or required to be disclosed by law.

11. Data protection

Each party must comply with applicable UK data protection law. WTK Solutions acts as controller for enquiry, account and billing information described in the privacy notice. Where WTK Solutions processes personal data solely on the client’s instructions as part of a website service, the parties will agree any additional data-processing terms reasonably required by law.

12. Warranties and outcomes

WTK Solutions will provide the services with reasonable care and skill. The client must report material defects promptly and allow a reasonable opportunity to investigate and correct them. Unless expressly stated in a signed proposal, no guarantee is made about search rankings, visitor numbers, sales, enquiries, uninterrupted availability or compatibility with every future third-party change.

13. Liability

Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity. WTK Solutions’ aggregate liability arising from the affected project or service is limited to the total fees paid or payable for that project or service during the 12 months preceding the event giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited. The client remains responsible for business continuity, the accuracy and legality of its content, and maintaining appropriate independent copies of important business data.

14. Third-party claims and client materials

The client confirms it has the necessary rights and permissions for materials and instructions it supplies. The client will reimburse WTK Solutions for reasonable losses and third-party claims caused by those materials infringing rights or breaking the law, provided WTK Solutions gives prompt notice and does not settle the claim without the client’s reasonable involvement.

15. Termination for breach

Either party may terminate an affected service if the other commits a material breach and, where that breach can be remedied, fails to remedy it within 14 days of written notice. Either party may terminate immediately if the other becomes insolvent or ceases trading. Fees accrued before termination, website build balances and reasonable committed third-party costs remain due.

16. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, including widespread network failure, provider outage, cyberattack, industrial action, natural disaster or government action. The affected party must notify the other and take reasonable steps to reduce the impact.

17. Notices, disputes and governing law

Contractual notices must be sent by email to the address stated in the proposal or most recently notified in writing. The parties will first try in good faith to resolve disputes through direct discussion. These terms and each agreement incorporating them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last updated: August 2026.